Contemporary Branch Management

Although information technology continues to change the face of banking operations, branch banking continues to grow. The branch continues to be the core business centres of the banks and therefore the need for managers to update and improve their skills set to meet the emerging challenges of contemporary banking cannot be overemphasised.

Since challenges of contemporary branch operations will require concerted effort, it is recommended that apart from branch management staff, Senior Managers, Relationship Managers and Business Development Managers should also take advantage of the course to strengthen their knowledge in current trends in the branch banking space to ensure they effectively collaborate with Branch Managers to better serve their customers.